Natco Velpanat® | Generic Epclusa® | Policy reserves all rights.

Shipping policy
We send packages to your local post office and then your local mail carrier or postal person will deliver the package. 

– EMS – Express Mail Service (EMS) is the fastest service provided by post office. Tracking Number will become available when your order is shipped. The Approximate delivery time 7 to 10 days.

You should also bear in mind some possible delays at customs we are not responsible for. Therefore, why some parcels may arrive a bit later or earlier than expected.  All packages and parcels get delivered successfully every time.

The orders are usually processed within 24 hours. As soon as your order is registered, you will receive an automatic e-mail message. Check your spam folders just in case. Look for a notification there if you have not received one. We make every effort to deliver your parcels in time.

All the medications you can see on our site are usually in stock. If you have some problems with the delivery, we will try to solve it as soon as possible. Our Health Care Advocates are available 24/7, all year round.

Return policy
If you received damaged or defective medication or we shipped the incorrect product we will resend your order free of charge, varies case by case to prevent fraud.

The quality and authenticity of Hepcinat LP® is 100% ledipasvir 90mg and sofosbuvir 400mg.  We work directly with Natco Pharma for all of our products.  In addition, we do random testing of all products to ensure we follow World Health Organization standards and audits.

Be informed that the return of medications is strictly prohibited by International rules and regulations.

Privacy policy
We guarantee a complete anonymity, as well as the safety of your personal and financial information. You receive your parcel as a gift – without any titles and prices on it – so that nobody will be informed about its contents and you do not pay any additional fees.  Anything you order from our website, the billing statement does not reflect the names and items of the products.  We honor complete privacy.

Your privacy is very important to us.  We do not share your email or any information you provide us with any third party companies .

The checkout process utilizes industry-standard SSL-based encryption that ensures the privacy and security of all information that is input in to this website.

Use of cookies
Cookies are short text files our Web server sends to your computer. They are used to fix such session information as the previous activity on a site or Web page content based on your browser type. This helps us provide better service for the customers when they return to our site, and imply an access to some specific sections on our site.

Collection of information
Only our customers’ domain names or IP addresses – but not e-mail addresses – are automatically recognized by our server. We never divulge your private information.

Contacting us
Ask your questions in the section “Contact us”. We are ready to answer your questions and concerns within 24 hours. is not owned or affiliated with Natco Pharma.  We are a licensed and registered pharmacy that is run by a US non profit 501 (c)(3) organization and an non governmental organization (NGO).

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